Frequently Asked Questions

1. What is Roadside Assistance?
2. Are all of my vehicles covered?
3. Who is included in my membership?
4. When does my membership begin?
5. What is the coverage area of my membership?
6. What are the coverage's and limitations with my membership?
7. Can a live agent be contacted 24-hours a day?
8. Who pays for the actual emergency roadside assistance service?
9. What does Sign and Drive mean?
10. Who delivers the roadside assistance?
11. Is my membership cancelable?
12. Who is Road America Motor Club?
13. What Makes Road America Motor Club better than other roadside assistance providers?
14. Do I have to pay an application or admission fee?
15. Are memberships monthly or annually?
16. How do I renew my membership?

1. What is Roadside Assistance?

Roadside Assistance is the most affordable way to protect you and your family during a breakdown. It provides nationwide service with multiple benefits such as; towing, collision assistance, flat tire assistance, battery jump start, fluid/fuel delivery and lock-out service. With a membership through Paragon Motor Club, you simply sign the receipt and drive away. We pay the bill and take care of everything else.

2. Are All of My Vehicles Covered?
   Yes. Our roadside assistance covers the member not just the vehicles. This means that if you have a breakdown in any vehicle you own, all qualifying benefits would apply.
3. Who is Included in My Membership?
   Your membership covers the primary member and spouse.
4. When Does My Membership Begin?
   Your membership begins 7 days after you have successfully enrolled in the program.
5. What is the Coverage Area of My Membership?
Coverage is available to members within the United States and Canada.
6. What are the coverage's and limitations with my membership? Once enrolled, you will receive up to $100.00 in Sign and Drive coverage for;
• towing assistance
• collision assistance
• flat tire assistance
• oil, fuel, water and other fluid delivery
• battery assistance
• lock-out assistance

You also receive added safety and convenience services such as;

• $500.00 in Collision Travel Reimbursement - We will reimburse you up to $166.66 per day for expenses when you are involved in an accident 100 miles or more from home.

• Emergency Message Relay - We will contact up to 3 friends, family members or co-workers to alert them of your disablement and deliver any messages.

• Customer Trip Routing - When requested, we will provide you with a custom trip routing package outlining the fastest or most efficient route and provide savings along the way.

7. Can a Live Agent be Contacted 24-Hours a Day?
   Yes. Once you join our membership, you will be provided with a toll free number where live agents are available to assist you 24-hours a day, 7 days a week.
8. Who pays for the Actual Emergency Roadside Assistance Service?
   We pay for the covered services provided within the membership. You simply sign for qualified services up to the benefit limit and drive away. We take care of the details so you can get back on the road. We call this Sign and Drive.
9. What Does Sign and Drive Mean?
   Sign and Drive means that you simply sign for covered services at the time of a breakdown up to the amount of coverage provided in your membership.
10. Who Delivers the Roadside Assistance?
    Road America provides it's roadside services through a carefully selected, nationwide network of service providers. You can feel confident that we will send only approved, reputable service providers to assist with an emergency situation. If you have a preference for a specific provider, please inform the dispatcher at the time of your request for service. They will make every effort to fulfill your request.
11. Is My Membership Cancelable?
    Yes. All Roadside Assistance memberships are cancelable. You are entitled to a prorated refund for each full calendar month remaining in the membership period unless your membership was included in a separate where you did not specifically pay for your roadside assistance benefits.
12. Who is Road America Motor Club?
    For over 25 years, motorists and travelers have relied on the family of providers of Road America Motor Club to keep them safe and secure while on the road. Now, you can also enjoy the peace of mind that millions of motorists have relied on for the past quarter of a century.
13. What Makes Road America Motor Club Better Than Other Roadside Assistance Providers?
    There are many benefits to choosing Road America over other providers. Here are just a few:
14. Roadside Benefits Apply to the Member, not the Vehicle:
    When you purchase a roadside assistance membership through Road America Motor Club, you are covered.
15. b>No Admission Fee:
    Many providers charge an upfront admission fee to join the membership. Road America Motor Club does not charge a sign-up, admission or initiation fee.
16. Nationwide Service, One Company:
    Whether you have a breakdown in Arizona or Alabama, Wisconsin or Wyoming you are dealing with one company, Road America Motor Club. Many other providers are franchised regionally or by state. This means that you may not receive a consistent level of service if you are traveling outside of your home area. You will always receive the same great level of service with Road America Motor Club no matter where you are located.
17. Do I Have to Pay an Application or Admission fee?
    No. Unlike other roadside assistance providers that charge up to a $20.00 admission fee just to join, Road America Motor Club does not charge a sign-up, admission or initiation fee. This makes your Motor Club one of the most affordable and easy to use memberships of roadside assistance.

18. Are Memberships Monthly or Annually?
    Road America Motor Club offers both monthly and annual memberships. Your member benefits and services are identical; however you do receive a discount for annual memberships, which are paid in full.
19. How Do I Renew My Membership?
    For the convenience of our members, all memberships are renewed automatically through our partners where you originally purchased your membership. This way you can have the peace of mind of having protection when you need it. You can choose not to renew at any time by contacting the company where your membership or other product was purchased.